Terms and Conditions – The Clean Sweep Housekeeping Referral Agency
1. Introduction and Acceptance
Welcome to The Clean Sweep Housekeeping Referral Agency (“The Clean Sweep,” “we,” “us,” or “our”) website at www.thecleansweep.com. By accessing or using our website and services, you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of these terms, you may not access our website or use our services.
2. Definitions
- “Service” refers to the housekeeping referral services provided by The Clean Sweep
- “Client” refers to any individual or entity using our services to find housekeeping services
- “Service Provider” refers to any individual or company providing housekeeping services through our platform
- “Platform” refers to our website at www.thecleansweep.com
- “User” refers to any person accessing or using our website
3. Description of Services
The Clean Sweep operates as a referral agency connecting clients with independent housekeeping service providers. We do not directly provide cleaning services but rather facilitate connections between clients and service providers. Our services include:
- Matching clients with qualified housekeeping service providers
- Facilitating scheduling and booking of cleaning services
- Processing payments between clients and service providers
- Providing a platform for reviews and feedback
4. User Responsibilities and Obligations
4.1 Client Responsibilities
- Provide accurate and complete information when booking services
- Ensure safe access to the property for service providers
- Secure valuable items before service delivery
- Communicate specific cleaning requirements clearly
- Make timely payments for services rendered
4.2 Service Provider Responsibilities
- Maintain required licenses and insurance
- Provide services as scheduled and agreed upon
- Maintain professional standards and quality of service
- Comply with all applicable laws and regulations
- Maintain confidentiality regarding client information
5. Payment Terms and Fees
5.1 Pricing
- All prices are listed in US dollars
- Rates may vary based on service type, location, and specific requirements
- Additional fees may apply for special services or circumstances
5.2 Payment Processing
- Payments are processed securely through our platform
- We accept major credit cards and other specified payment methods
- Service providers will receive payment according to our payment schedule
- Cancellation fees may apply as per our cancellation policy
6. Privacy and Data Protection
We are committed to protecting your privacy and personal information. Our data collection and processing practices comply with applicable privacy laws, including:
- The California Consumer Privacy Act (CCPA) for California residents
- Other applicable state privacy laws
- Industry standard data security practices
For complete details about our privacy practices, please refer to our Privacy Policy.
7. Liability and Disclaimers
7.1 Limitation of Liability
The Clean Sweep acts solely as a referral agency and is not liable for:
- Actions or omissions of service providers
- Property damage caused during cleaning services
- Personal injury occurring during service delivery
- Pre-existing conditions or damages
7.2 Insurance and Claims
- Service providers are required to maintain appropriate insurance coverage
- Claims for damages must be reported within 24 hours of service completion
- Maximum liability is limited to the cost of the cleaning service provided
8. Dispute Resolution
8.1 Resolution Process
- Initial complaint must be submitted through our platform
- We will investigate and attempt to resolve the issue
- If necessary, mediation services will be provided
- Arbitration may be required as a final resort
8.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
9. Termination
We reserve the right to terminate or suspend access to our services:
- For violation of these Terms
- For fraudulent or illegal activities
- For non-payment of services
- At our sole discretion with reasonable notice
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any modifications indicates acceptance of the updated Terms.
11. Contact Information
For questions about these Terms, please contact us at: The Clean Sweep Housekeeping Referral Agency
Service@TheCleanSweep.com